Legal Notice

Definitions

Client : any professional or natural person with legal capacity within the meaning of articles 1123 et seq. of the Civil Code, or legal entity, visiting the Site subject to these general conditions.

Services and Benefits : https://rose-conciergerie.fr/ makes available to Clients:

Content : All elements constituting the information present on the Site, including texts, images, and videos.

Client Information : Hereinafter referred to as "Information(s)" which correspond to all personal data that may be held by https://rose-conciergerie.fr/ for the management of your account, customer relationship management, and for analysis and statistical purposes.

User : Internet user connecting to and using the above-mentioned site.

Personal Information : "Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).

The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679)

1. Website Presentation.

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, the identity of the various parties involved in its creation and monitoring is specified to users of the website https://rose-conciergerie.fr/ :

Owner : SAS Rose Vacances – « Rose Conciergerie » 85100 Les Sables d’Olonne - 02 51 21 93 53

Publication Manager : Cédric Pizon – cedric@rose-conciergerie.fr
The publication manager is a natural person or a legal entity.
Webmaster : Pauline Paire – pauline@rose-conciergerie.fr
Developer : Agence de communication Welko – 9, rue Vaucanson 49100 Angers - contact@welko.fr - 0241487578
Host : INFOMANIAK NETWORK SA – Rue Eugène-Marziano 25, 1227 Les Acacias / Genève SUISSE +41228203544
Data Protection Officer : Pauline Paire – pauline@rose-conciergerie.fr

2. General Terms of Use of the Site and Proposed Services.

The Site constitutes a work of the mind protected by the provisions of the Intellectual Property Code and applicable International Regulations.
The Client may not in any way reuse, assign, or exploit for their own account all or part of the elements or works of the Site.

The use of the site https://rose-conciergerie.fr/ implies full and complete acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time; users of the site https://rose-conciergerie.fr/ are therefore invited to consult them regularly.

This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by https://rose-conciergerie.fr/, who will then endeavor to communicate the dates and times of the intervention to users in advance.
The website https://rose-conciergerie.fr/ is regularly updated by https://rose-conciergerie.fr/ responsible. Similarly, the legal notice may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to be aware of them.

3. Description of Services Provided.

The website https://rose-conciergerie.fr/ aims to provide information concerning all of the company's activities.
https://rose-conciergerie.fr/ strives to provide on the site https://rose-conciergerie.fr/ information that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies, and deficiencies in updates, whether caused by itself or by third-party partners who provide this information.

All information provided on the site https://rose-conciergerie.fr/ is given for informational purposes only and is subject to change. Furthermore, the information on the site https://rose-conciergerie.fr/ is not exhaustive. It is provided subject to modifications made since it was posted online.

4. Contractual Limitations on Technical Data.

The site uses JavaScript technology.

The website cannot be held responsible for material damage related to the use of the site. Furthermore, the user of the site agrees to access the site using recent equipment, free of viruses, and with an up-to-date latest-generation browser
The site https://rose-conciergerie.fr/ is hosted by a provider within the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679)

The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible durations, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if the Services generate abnormally high traffic.

https://rose-conciergerie.fr/ and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines, or computer and telephone equipment, particularly related to network congestion preventing access to the server.

5. Intellectual Property and Counterfeiting.

https://rose-conciergerie.fr/ owns the intellectual property rights and holds the usage rights on all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds.
Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited without prior written authorization from: https://rose-conciergerie.fr/.

Any unauthorized use of the site or any of the elements it contains will be considered as counterfeiting and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of Liability.

https://rose-conciergerie.fr/ acts as the site editor. https://rose-conciergerie.fr/ is responsible for the quality and accuracy of the Content it publishes.

https://rose-conciergerie.fr/ cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the website https://rose-conciergerie.fr/, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.

https://rose-conciergerie.fr/ also cannot be held responsible for indirect damages (such as, for example, loss of market or loss of opportunity) resulting from the use of the site https://rose-conciergerie.fr/.
Interactive spaces (possibility of asking questions in the contact area) are available to users. https://rose-conciergerie.fr/ reserves the right to remove, without prior notice, any content posted in this area that would contravene the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, https://rose-conciergerie.fr/ also reserves the right to bring civil and/or criminal liability proceedings against the user, particularly in the case of racist, abusive, defamatory, or pornographic messages, regardless of the medium used (text, photograph, etc.).

7. Personal Data Management.

The Client is informed of the regulations concerning marketing communication, the Law of June 21, 2014 on confidence in the Digital Economy, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Persons Responsible for Personal Data Collection

For Personal Data collected in the context of the creation of the User's personal account and their browsing on the Site, the person responsible for processing Personal Data is: SAS Rose Vacances. https://rose-conciergerie.fr/ is represented by Cédric Pizon, its legal representative

As the controller of the data it collects, https://rose-conciergerie.fr/ undertakes to comply with the framework of current legal provisions. It is the Client's responsibility in particular to establish the purposes of its data processing, to provide its prospects and clients, from the collection of their consent, with complete information on the processing of their personal data, and to maintain a register of processing that is consistent with reality.
Each time https://rose-conciergerie.fr/ processes Personal Data, https://rose-conciergerie.fr/ takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which https://rose-conciergerie.fr/ processes them.

7.2 Purpose of Collected Data

https://rose-conciergerie.fr/ may process all or part of the data:

    • to enable browsing on the Site and the management and traceability of services ordered by the user: connection and usage data of the Site, billing, order history, etc.
    • to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
    • to improve browsing on the Site: connection and usage data
  • to conduct optional satisfaction surveys on https://rose-conciergerie.fr/: email address
  • to conduct communication campaigns (SMS, email): phone number, email address

https://rose-conciergerie.fr/ does not sell your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.

7.3 Right of Access, Rectification and Opposition

In accordance with current European regulations, Users of https://rose-conciergerie.fr/ have the following rights:

    • right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, completion of Users' data, right to lock or erase Users' personal data (Article 17 GDPR), when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication, or storage is prohibited
    • right to withdraw consent at any time (Article 13-2c GDPR)
    • right to restriction of processing of Users' data (Article 18 GDPR)
    • right to object to the processing of Users' data (Article 21 GDPR)
    • right to data portability of the data provided by Users, when such data is subject to automated processing based on their consent or a contract (Article 20 GDPR)
    • right to define the fate of Users' data after their death and to choose to whom https://rose-conciergerie.fr/ must communicate (or not) their data to a third party they have previously designated

As soon as https://rose-conciergerie.fr/ becomes aware of the death of a User and in the absence of instructions from them, https://rose-conciergerie.fr/ undertakes to destroy their data, unless their retention is necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how https://rose-conciergerie.fr/ uses their Personal Data, request rectification, or object to their processing, the User may contact https://rose-conciergerie.fr/ in writing at the following address:

SAS Rose Vacances – DPO, Pauline Paire
« Rose Conciergerie » 85100 Les Sables d’Olonne .
In this case, the User must indicate the Personal Data they would like https://rose-conciergerie.fr/ to correct, update, or delete, by precisely identifying themselves with a copy of an identity document (identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations imposed on https://rose-conciergerie.fr/ by law, particularly with regard to the retention or archiving of documents. Finally, Users of https://rose-conciergerie.fr/ may file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of Personal Data

https://rose-conciergerie.fr/ is prohibited from processing, hosting, or transferring the Information collected on its Clients to a country located outside the European Union or recognized as "inadequate" by the European Commission without first informing the client. However, https://rose-conciergerie.fr/ remains free to choose its technical and commercial subcontractors provided they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

https://rose-conciergerie.fr/ undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not disclosed to unauthorized persons. However, if an incident impacting the integrity or confidentiality of the Client's Information is brought to the attention of https://rose-conciergerie.fr/, it must promptly inform the Client and communicate the corrective measures taken. Furthermore, https://rose-conciergerie.fr/ does not collect any "sensitive data".

The User's Personal Data may be processed by subsidiaries of https://rose-conciergerie.fr/ and subcontractors (service providers), exclusively in order to fulfill the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main persons likely to have access to the data of Users of https://rose-conciergerie.fr/ are primarily the agents of our customer service.

8. Incident Notification

Regardless of the efforts made, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
If we became aware of a security breach, we would notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our clients of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the site https://rose-conciergerie.fr/ is published without the user's knowledge, exchanged, transferred, assigned, or sold on any medium whatsoever to third parties. Only the possibility of the acquisition of https://rose-conciergerie.fr/ and its rights would allow the transmission of said information to the potential acquirer, who would in turn be bound by the same obligation to retain and modify data with respect to the user of the site https://rose-conciergerie.fr/.

Security

To ensure the security and confidentiality of Personal Data and Health Personal Data, https://rose-conciergerie.fr/ uses networks protected by standard devices such as firewalls, pseudonymization, encryption, and passwords.

When processing Personal Data, https://rose-conciergerie.fr/ takes all reasonable measures to protect them against any loss, misuse, unauthorized access, disclosure, alteration, or destruction.

9. Hyperlinks, "Cookies" and Internet "Tags"

The site https://rose-conciergerie.fr/ contains a number of hyperlinks to other sites, set up with the authorization of https://rose-conciergerie.fr/. However, https://rose-conciergerie.fr/ does not have the ability to verify the content of the sites thus visited and will consequently assume no responsibility in this regard.

Unless you decide to disable cookies, you agree that the site may use them. You may disable these cookies at any time and free of charge using the disabling options offered to you and described below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.

9.1. "COOKIES"

A "cookie" is a small information file sent to the User's browser and stored on the User's terminal (e.g.: computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies cannot in any way damage the User's terminal.

https://rose-conciergerie.fr/ may process the User's information regarding their visit to the Site, such as pages viewed and searches performed. This information enables https://rose-conciergerie.fr/ to improve the content of the Site and the User's browsing experience.

As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure their browser to allow them to decide whether or not to accept them so that Cookies are stored on the terminal or, conversely, rejected, either systematically or depending on their origin. The User may also configure their browsing software so that acceptance or refusal of Cookies is offered on a case-by-case basis, before a Cookie may be stored on their terminal. https://rose-conciergerie.fr/ informs the User that, in this case, not all features of their browsing software may be available.

If the User refuses the storage of Cookies on their terminal or browser, or if the User deletes those stored therein, the User is informed that their browsing and experience on the Site may be limited. This could also be the case when https://rose-conciergerie.fr/ or one of its providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings, or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://rose-conciergerie.fr/ declines all responsibility for the consequences related to the degraded functioning of the Site and services possibly offered by https://rose-conciergerie.fr/, resulting from (i) the refusal of Cookies by the User (ii) the inability for https://rose-conciergerie.fr/ to store or consult the Cookies necessary for their operation due to the User's choice. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will indicate how the User can modify their Cookie preferences.

At any time, the User may choose to express and modify their Cookie preferences. https://rose-conciergerie.fr/ may also use the services of external providers to help collect and process the information described in this section.

Finally, by clicking on the social media icons for Twitter, Facebook, LinkedIn, and Google Plus on the Site of https://rose-conciergerie.fr/ or in its mobile application, and if the User has accepted the deposit of cookies by continuing to browse the Website or mobile application of https://rose-conciergerie.fr/, Twitter, Facebook, LinkedIn, and Google Plus may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are only deposited on your terminals on condition that you consent to them by continuing to browse the Website or mobile application of https://rose-conciergerie.fr/. At any time, the User may nevertheless withdraw their consent for https://rose-conciergerie.fr/ to deposit this type of cookies.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Article 9.2. INTERNET "TAGS"

https://rose-conciergerie.fr/ may occasionally use Internet tags (also known as "tags", action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.

These tags are placed both in online advertisements enabling Internet users to access the Site and on the various pages of the Site.
This technology enables https://rose-conciergerie.fr/ to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the User's use of this Site.

The external provider may collect information about visitors to the Site and other Internet sites through these tags, compile reports on the Site's activity for https://rose-conciergerie.fr/, and provide other services related to the use of the Site and the Internet.

10. Applicable Law and Jurisdiction.

Any dispute related to the use of the site https://rose-conciergerie.fr/ is subject to French law.
Except where the law does not permit it, exclusive jurisdiction is attributed to the competent courts.